You may return a Bedfolks queen size mattress within 100 days from the date of delivery. We recommend that you sleep on your Bedfolks mattress for at least a month to let it adjust to the weight and shape of your body.
The return conditions are as follows,
- 100 day free trial only applies to Queen size mattress only.
- Products must be in donatable condition. (For example, no stains, tears, or other soiling including odors.)
- Only the original purchaser is eligible for a return.
- Customers may only return a maximum of 1 mattress per household. This will be validated by the shipping address or customer name.
- If one mattress has been returned from an initial order, the customer or shipping address will not be eligible for free trial on subsequent orders
- Only items at the original billing or shipping address will be eligible for the return
- You will be charged for the delivery cost of collecting the mattress for return.
- All returned mattress will be donated to charitable organizations, or disposed of responsibly. We never sell returned or used mattress. Please contact us at firstname.lastname@example.org for the return. You do not need to return in the original packaging.
- Please ensure that all products packaged for return are clearly labelled with your name, postal address and order number and that, if you post a product to us, you obtain a proof of posting receipt.